Refunds and returns

Australian Consumer Law

Where the Australian Consumer Law applies, products and services come with consumer guarantees that cannot be excluded. These rights can also apply to business purchases. A manufacturer’s warranty or a quote term does not remove those rights.

For a major failure with goods, an eligible customer can choose a refund or replacement. For other failures, the remedy depends on the circumstances and may include a repair. Services have their own remedies, including cancellation or compensation where the law provides. You may also be entitled to compensation for reasonably foreseeable loss.

Read the ACCC’s repair, replacement and refund guidance.

Tell us what happened

Contact Becas with your invoice or other reasonable proof of purchase, the relevant product or service, and a description of the issue. We will discuss assessment and the appropriate next step. Please arrange return or collection with us before sending equipment, particularly installed or bulky items.

You do not need original packaging to exercise a statutory right. Reasonable return costs for a confirmed fault will be handled in accordance with the law. We do not require you to pursue the manufacturer instead of us where Becas is responsible as the supplier.

Change of mind, cancellations and deposits

A change of mind is different from a fault or failure to meet a consumer guarantee. Any agreed change-of-mind, cancellation or deposit arrangements are set out in your quote or supply agreement. Ask us to clarify these before accepting a quote. Nothing in those arrangements overrides rights or remedies that cannot be excluded by law.

Software and ongoing services

The agreed service terms identify subscriptions, support, renewal and cancellation arrangements. If a service is not provided as agreed, contact us so we can assess the issue and your available remedies. This policy does not impose a universal return deadline or promise a refund for every cancellation.

Contact Becas