Privacy policy

Who this policy covers

Becas Technology Pty Ltd operates becastechnology.com.au. This policy covers this marketing website, enquiries made to our team and the BecasPOS app (below). Information handled by a venue through its parking, paging or payment system is subject to the relevant service arrangements and notices.

The BecasPOS app

Becas provides the BecasPOS app to the cafés, restaurants and salons that use Becas, whose staff use it as their till. The venue decides what it records in BecasPOS, and Becas handles that information on the venue’s behalf to provide the service.

What the app sends to Becas:

Staff: each staff member’s name and staff ID, when they sign in and clock on or off, and what they do at the till (such as discounts, refunds and voids), so the venue can see who did what.

Sales: items, prices, notes, discounts, refunds and payments. For a card payment, the card type, the last four digits and the terminal’s approval details. The app never receives a full card number: the venue’s card terminal reads the card.

Customer details the venue chooses to record: for loyalty, a name, mobile number, email address and birthday (day and month); for salons, client details and notes; and the email address or mobile number a customer gives for a digital receipt.

The device: a device identifier, the app version, diagnostic logs and crash reports, and the device’s address on the venue’s own network, so the venue’s devices can find each other and we can keep the service running.

We use this information to run the venue’s point of sale: keeping its tills, kitchen screens and reports in step, sending receipts, running loyalty, supporting the venue and keeping the service secure. We don’t sell it, use it for advertising or track anyone across other apps or websites.

It is sent over encrypted connections and stored with Amazon Web Services in Sydney. The venue and the staff it authorises see their venue’s information. Our service providers handle it only to run the service; for example, Amazon Web Services sends email and SMS receipts. Card payments are processed by the venue’s card terminal and its payment provider.

We keep it while the venue uses Becas, and afterwards for as long as the venue’s records and the law (such as tax record-keeping) require. A venue’s customers can ask the venue, or us, to see or correct their details or to be removed from its loyalty program.

What we collect and why

When you send an enquiry, we collect your name, email address, message and any optional contact or business details you provide. We use these to respond, prepare a quote or help with your support request. If you ask for an instant POS + EFTPOS quote, we also collect your mobile number, business name and type, postcode, whether you’re trading yet and your approximate monthly card sales, to work out the quote. You can leave optional fields blank or contact us by phone. Without a way to contact you, we may be unable to respond.

Please do not send card numbers, passwords, identity documents, health information or private customer records through an enquiry form.

Our website host may record technical information such as IP address, request time, requested address and browser information to deliver the website, diagnose faults and protect it against abuse. Our enquiry service temporarily uses IP addresses to limit excessive requests.

Optional advertising measurement

If you choose “Accept all” or enable advertising measurement in your cookie preferences, we load Google Ads and Meta Pixel to measure visits and which ads lead to enquiries. These providers may receive visit and technical information, including page addresses, advertising click identifiers, IP address, browser information and the fact that a POS quote request succeeded. We do not send the name, email, phone number or message entered in your enquiry to either provider. Google enhanced conversions and personalised-ad signals are disabled. We do not enable Meta automatic events or advanced matching and do not send enquiry details through Meta Conversions API. Successful enquiries are identified only by an opaque event ID.

With an instant quote enquiry we keep the campaign tags in the link you arrived from, the page you landed on and the website that referred you, so we can see which campaigns bring enquiries. We keep an ad click identifier with it only if you allowed advertising measurement.

Neither advertising tag is loaded before you opt in. Visitors with an earlier Google-only cookie choice are asked again before either tag loads. Declining does not prevent you from using the site or requesting a quote. You can change your choice using “Cookie preferences” in the footer. Google and Meta may process information overseas under their Google privacy policy and Meta privacy policy. See our cookies policy for storage and withdrawal details.

Other third-party content

We do not use session replay. Fonts are served by Becas. Some pages load stock images from Unsplash; that provider receives connection information when an image loads. Optional YouTube videos connect to YouTube only after you choose to load them.

Who receives enquiry information

Enquiries are handled by our team and the hosting and email providers used to deliver and manage them. Our website enquiry service uses Amazon Web Services email delivery, and instant quote enquiries are stored in an Amazon Web Services database in Sydney. Providers may process information in Australia or overseas, depending on their services and arrangements. Contact us for information about the providers and locations relevant to your enquiry.

We may disclose information where required or authorised by law. Sending an enquiry does not subscribe you to a marketing list. Any separate marketing subscription needs its own permission and an unsubscribe option.

Keeping information

Enquiry information may be kept in business email and related service records for responding to you, managing an ongoing relationship, resolving disputes and meeting record-keeping obligations. Retention depends on the purpose and applicable obligations. Instant quote enquiries are kept for five years, then deleted automatically; requests our checks flag as automated are deleted after 30 days. You can ask us about a particular record or request deletion; some records may need to be retained by law.

No internet service can guarantee absolute security. Contact us promptly if you believe information sent to us has been accessed or used improperly.

Access, correction and complaints

Contact us to request access to or correction of your information, request deletion, or raise a privacy concern. Tell us what the request relates to; we may need to verify your identity appropriately. We will consider the request and explain the outcome, including any legal reason we cannot fulfil it.

If you are dissatisfied with our handling of a privacy complaint, the Office of the Australian Information Commissioner explains when and how you can complain to it. Your rights and our obligations depend on applicable privacy law.

Contact Becas