Paging & POS Integration

Major Brisbane Club

Integrated paging and POS modernization across a large gaming venue to improve service response and operations.

Context

A large licensed club in Brisbane with a 400+ machine gaming floor, bistro, bar, and function spaces needed to improve service responsiveness and streamline operations.

Challenge

Staff were spending excessive time on floor patrols while members waited for drinks and service. The bistro POS was outdated and disconnected from the gaming floor.

Solution

Becas deployed a poker machine paging system for the gaming floor and replaced the bistro POS with an integrated hospitality system connecting kitchen, bar, and floor service.

Results

Staff response times on gaming floor improved measurably
Bistro and bar operations streamlined with new POS
Member satisfaction improved based on internal surveys
Reduced staff overhead through targeted paging

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